Here is a beautiful and heartfelt testimonial we received yesterday for Excel Diamonds.com.
This diamond testimonial was originally posted on a popular diamond discussion forum, here.
Having been ripped off in the past by a Portland, OR-based internet jeweler, I was skeptical about buying a substantial piece of jewelry online again. Letâ€™s face it, wiring thousands of dollars to someone you donâ€™t know for something you havenâ€™t seen in person can be a leap of faith, add the fact that youâ€™ve been burned once before, and itâ€™s even more stressful!
I was looking for a shared prong eternity band, wasnâ€™t sure of carat weight, but I wanted something blindingly substantial. Iâ€™m wise to the 200% – 300% mark-up scams and hard-sell tactics of bricks and mortar jewelers, so buying locally wasnâ€™t an option. What to do, what to do? I contacted 3 internet-based jewelers about this piece and based on my gut feeling, one stood out from the restâ€¦it was Judah at Excel Diamonds.
In my early communication, I mentioned wanting 5 carats, but Judah advised me to go with 4 saying, â€œthe price differential would be significant and the ring would not look better, IMOâ€¦Iâ€™d love to take your monies on a bigger and more expensive ring, but not at the expense of my integrity and honesty.â€ Wow! Thereâ€™s something different for you
Iâ€™d initially contacted Barry and Judah in early December and despite being right in the middle of the holiday rush, Judah always responded to my emails within an hour or two. When he hadnâ€™t heard from me in a couple of weeks, he sent an email to find out if I was still shopping for a ring. It was great that he cared enough about my business to follow-up.
During those weeks, I was shopping locally to get a feel for carat weight, color and clarity. Similar rings were only available at high-end stores, and the color and clarity was inferior to what Judah was offering for about 1/3 the price of what the local stores were asking, and they wouldnâ€™t even talk â€œcutâ€ with me saying that it didnâ€™t matter in an eternity band. Really???
I finally placed my order about a month after my first contact with Excel, Judah really earned it! He spent a lot of time with me in the month leading up to my purchase. He never dismissed me as a â€œbrowserâ€. He promptly and patiently answered every question I had (including the stupid ones), even before Iâ€™d committed to placing an order.
Once ordered, Judah said it would be about 3 weeks before they could deliver the ring. 3 weeks is an eternity when youâ€™re waiting for a 4 carat sparkly, so I followed up with him early in the second week and he told me the wait was still as expected, but 2 days later on my way home from work, I got the call that my ring was ready and would be overnighted!
Now, the moment of truthâ€¦
Judah delivered exactly what heâ€™d promised! A substantial ring, 16 quarter carat stones, white and full of fire, set in a nice heavy platinum setting. Itâ€™s even nicer than the two I saw locally for 3 times the price, and people (including me) constantly stare at it! I was having some other pieces repaired by a local high-end jeweler, and the saleswoman wanted to know where I got the ring, and called her coworker over to ogle it. Yes, itâ€™s THAT stunning!
Excel diamonds has a customer for life! This is the first that a piece of jewelry has exceeded my expectations, Iâ€™m tough to please, but I couldnâ€™t be happier, and I will be back for more!
I still need to have my ring appraised, and will post an update (and some hand photos) once thatâ€™s in, but my guy is booked for a while and I wanted to get this testimonial up ASAP because the guys at Excel really deserve it!
Now, the eye candyâ€¦