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Luxury Goods and Poor Service
A recent Luxury Institute survey found that more than half of shoppers are unhappy with their experience at luxury-goods stores.
In a survey of 17 brands, Hermes was best and Fendi worst.
Luxury Institute boss, Milton Pedraza indicated that the ideal barometer for a luxury goods company is an 80% rate of satisfied customers.
Seems that some of these companies are getting a failing grade.................
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