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10 Tips For Providing Excellent Customer Service
From In-Store Magazine...with my interpretations..;-);-);-)
1. Satisfy Every Single Customer
"There is no competition when you go the extra mile".
2. Leave Your Personal Life At Home
Your customer is not your shrink....or your punching bag.
3. Don't Congregate
When your customer sees you guys huddled in a corner shmoozing, you give off the impression of being crass, rude, indifferent, and INSULTING.
4. Greet Every Customer
Every person in your store is a potential customer. Treat them as you wish to be treated.
5. Forget Appearance
Customers who look like the biggest shlubs can often spend a fortune on merchandise, so don't judge them by how they look. Hey, they probably think they look charming!
6. Give Them Their Space
There is nothing worse than a pushy and overbearing salesperson.......except maybe the Herpes virus.
7. Don't Interrupt
Only a total prude would feel compelled to stop a customer in mid-sentence to say something they feel is more important.
8. Present With Enthusiasm
You might think the merchandise looks like something out of a bad sci-fi movie. You wouldn't even take it for free! Remember, "beauty is in the eyes of the beholder".
9. Adapt Your Style To Them
Learn how to "talk the language" of your customers.
10. Always Dress The Part
Don't show up to work in your birthday suit, or your bathing suit..it makes for bad business!
Nuff' said.
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