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10 Tips For Providing Excellent Customer Service

From In-Store Magazine...with my interpretations..;-);-);-)


1. Satisfy Every Single Customer


"There is no competition when you go the extra mile".


2. Leave Your Personal Life At Home


Your customer is not your shrink....or your punching bag.


3. Don't Congregate


When your customer sees you guys huddled in a corner shmoozing, you give off the impression of being crass, rude, indifferent, and INSULTING.


4. Greet Every Customer


Every person in your store is a potential customer. Treat them as you wish to be treated.


5. Forget Appearance


Customers who look like the biggest shlubs can often spend a fortune on merchandise, so don't judge them by how they look. Hey, they probably think they look charming!


6. Give Them Their Space


There is nothing worse than a pushy and overbearing salesperson.......except maybe the Herpes virus.


7. Don't Interrupt


Only a total prude would feel compelled to stop a customer in mid-sentence to say something they feel is more important.


8. Present With Enthusiasm


You might think the merchandise looks like something out of a bad sci-fi movie. You wouldn't even take it for free! Remember, "beauty is in the eyes of the beholder".


9. Adapt Your Style To Them


Learn how to "talk the language" of your customers.


10. Always Dress The Part

Don't show up to work in your birthday suit, or your bathing suit..it makes for bad business!
Nuff' said.


Posted by Judah Gutwein on September 20, 2007 12:45 PM in Jewelry Stores | Comments (0)

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