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Pushy $alespeople On The Internet? Say It Ain't So! NO! NO!
One of the things we all loathe when shopping in Department Stores is the pushy salesperson that descends on us within seconds of entering the store and clings to us like a second skin, not letting us browse and breathe and check out the merchandise in a comfortable fashion.
We've all experienced this and I, for one, avoid making eye contact with a salesperson who is in the area of the merchandise I'm looking at, hoping and praying that they DON'T come over.
Radioactive, Stay Away!
One of the pleasures in shopping on the Internet is the peace of mind we enjoy and the absence of being hassled by pushy in-your-face salespeople. This, in spite of the fact that websites do employ sophisticated tracking software to monitor and analyze their traffic, patterns, shopping preferences, and the level of popularity of their website pages and content.
So I was a bit taken aback and surprised when I came across this Consumer's account of his recent Internet shopping experience.
"One major concern that nearly turned me off completely to ...... was the unsolicited phone calls and e-mails. After having previously added an item to my shopping cart, and having entered my contact information without completing the order, I actually began receiving phone calls and e-mails asking me about what ....... could do to help me complete the purchase. My major gripe is that I should be allowed to browse and add items to my cart ANONYMOUSLY and PRIVATELY without concern that I'm going to be chased down just for expressing an interest in an item. I understand the desire to make me a customer, but this is distasteful. Secondly. this was a phone number and e-mail address that I SHARED WITH MY FIANCEE-TO-BE and would have been extremely disappointed to have my surprise proposal spoiled by ....... telling her that I had recently been looking to purchase a ring. I had luckily been able to intercept them, but again, I had to ask customer service to stop these contacts."
What do you Consumers think? Was this Consumer's criticism/anger justified? Or was he fair game for the Internet vendor to contact him since he had already placed products into his Shopping Cart and Checkout Page and the Vendor was just trying to be helpful?
Give us your opinion by choosing one of the options in the Poll, below.
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