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A Heartfelt Testimonial For www.ExcelDiamonds.com
We continuously receive many testimonials from our happy customers and seldom do I post a testimonial for Excel Diamonds to this venue. However, for this testimonial which we received last night, I'm going to make a rare exception.
This heartfelt testimonial, which means everything to us, was submitted to us last night:
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"Barry,
What can I say other than...WOW and AMAZING....both describe you and your business.
Your customer service was both unbelievable and unexpected. On the first diamond we purchased, you called and were completely honest about the flaw and urged us not to buy it but we were hard headed and bought it anyway..and just as you had warned my wife was not happy.
We picked out another diamond and without a hitch you refunded the first diamond and mounted the second diamond we purchased perfectly onto my wife's setting. All I can say is Thank You Thank you Thank you for you speedy and professional service. The only complaint I have is that we didn't seek you guys out sooner, you're absolutely wonderful. Thank you again, and you can count on our repeat business.
Thanks again -- Ray"
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