I am always touched when we receive a heartfelt testimonial from one of our many thousands of satisfied customers.
It seems that folks always know how to contact a company if/when issues arise (and G-d knows we are all human…;-)).
However, people sometimes tend to forget to give the same constructive feedback when they are thrilled with their product(s) and services.
If we received a testimonial for every happy customer, we would have thousands of them!
Unfortunately, not even a fraction of customers send a thank you note….
Therefore, when we do get a beautiful note like the one below (received today via e-mail) we are extremely touched.
Here it is in her own words:
Hello Barry and Judah,
I just wanted to thank you for your great customer service and for the absolutely wonderful diamond. Your web site was very informative and answered a lot of questions I had. Barry your patience was very much appreciated and went a long way to alleviate a lot of my anxiety at buying a diamond online. We received the diamond on Friday and when I looked at it I was taken back by how beautiful it is. I knew this was an exceptional diamond when I saw it sparkling in the sunlight through the window. It brought tears to my eyes. I absolutely love it and I will never ever by another diamond through a store again!!! We went to have it appraised for my insurance and to choose my setting on Saturday at one of Ottawa’s Finer Jewellers and (I am sure you know the value).
The appraiser called my .80 Superbcert Hearts and Arrows D VS1, with adjectives like ” wow, an absolutely stunning, top of the line Brilliant Diamond. Gorgeous!
That just made me smile. I have my diamond with me and when my ring is ready, I will bring it in and watch them set it. I couldn’t part with it.
This diamond ring represents 21 years of marriage to a wonderful man and this diamond has truly captured that.
Thank you guys very much and I will recommend www.exceldiamonds.com to my friends or anyone that asks me. You guys really know your stuff and are a pleasure to deal with.